When You Have a Claim - The Schwab Agency

817-485-5050 info@schwabagency.com

WHEN YOU HAVE A CLAIM

AFTER BUSINESS HOURS:

Please call your insurance company’s direct claims line (if you cannot or choose not to wait):

Please call us to let us know if you self-reported a claim.
Your policy information (insurance company, policy #, etc.) is available on your auto ID card or declaration page (auto/home)
Insurance company contact information is available on our website.

During business hours:

Call our office for assistance:
The Schwab Agency, LLC
817-485-5050

WWW.SCHWABAGENCY.COM

What is your agent’s role?

Assist you with the best course of action to facilitate your claim
Provide basic explanation of steps to follow
Be a source of information & answer questions
Become involved to help you better understand systems, processes and/or decisions
Advocate for you if you are not satisfied with progress or outcomes.

Filing the claim

We recommend you always file a claim when a 3rd party is involved
Ask your company if they have special deals for auto glass damage claims
Having your agent process a claim may not speed up the process. The best and fastest scenario is (generally) to talk directly to claims department and adjuster
When there are no injuries, and/or no other party involved, always consider if, after
paying the deductible, it is worth submitting the claim.

Find out how much you can save
on recreational vehicle insurance now!

At the scene of a car accident:

Be sure police are notified (call 911 regardless of location or situation!)
Be sure injured party is attended to
Do not move anyone seriously injured (as to not make them worse)
Be sure everyone remains in a safe place and position at the scene
Do not admit to fault under any circumstances
Take pictures of the accident scene as soon as possible (before the vehicles are moved)
Do not allow pictures to be taken of your driver’s license (for identity theft reasons –
other driver only needs your name and contact info)
Take pictures of damages (be sure to get picture of other driver’s license plate)
Provide your insurance information to other driver
Record (make notes verbally or on paper) any information you can recall about what
happened while fresh on your mind
Get contact information for any witness
Notify the insurance company as soon as possible.

If your property (home, apartment, rental property, personal property, etc.) is damaged:

Contact proper authorities (police, fire dept., etc.)
If applicable, attend to and address any related injuries (within your capabilities)
Do not move anyone seriously injured (as to not make them worse)
Take any reasonable and necessary measures to protect the property from additional
damages (save all receipts of expenses)
Take inventory of what was lost
Take pictures
Do not discard or remove any damaged property
Record (make notes verbally or on paper) any information you can recall about what
happened
Notify the insurance company as soon as possible)

If someone is hurt on your property, or because of your actions (non-auto related):

Contact proper authorities (police, fire dept., ambulance, etc.)
Attend to injuries (within your capabilities)
Do not move anyone seriously injured (as to not make them worse)
Do not admit fault under any circumstances
Record (make notes verbally or on paper) any information you can recall about what
happened
Get contact information for any witnesses
Notify the insurance company as soon as possible.

Insurance Company Claim Departments (24 Hours/Day, 365 Days/Year)

ASI-Lloyds

Cypress Texas

Republic

Regular Auto Claims

Auto Glass Claims