817-485-5050 info@schwabagency.com

WHEN YOU HAVE A CLAIM

AFTER BUSINESS HOURS:

Please call your insurance company’s direct claims line (if you cannot or choose not to wait):

  • Please call us to let us know if you self-reported a claim.
  • Your policy information (insurance company, policy #, etc.) is available on your auto ID card or declaration page (auto/home)
  • Insurance company contact information is available on our website.

During business hours:

Call our office for assistance:
The Schwab Agency, LLC
817-485-5050

What is your agent’s role?

  • Assist you with the best course of action to facilitate your claim
  • Provide basic explanation of steps to follow
  • Be a source of information & answer questions
  • Become involved to help you better understand systems, processes and/or decisions
  • Advocate for you if you are not satisfied with progress or outcomes.

Filing the claim

  • We recommend you always file a claim when a 3rd party is involved
  • Ask your company if they have special deals for auto glass damage claims
  • Having your agent process a claim may not speed up the process. The best and fastest scenario is (generally) to talk directly to claims department and adjuster
  • When there are no injuries, and/or no other party involved, always consider if, after
    paying the deductible, it is worth submitting the claim.

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At the scene of a car accident:

  • Be sure police are notified (call 911 regardless of location or situation!)
  • Be sure injured party is attended to
  • Do not move anyone seriously injured (as to not make them worse)
  • Be sure everyone remains in a safe place and position at the scene
  • Do not admit to fault under any circumstances
  • Take pictures of the accident scene as soon as possible (before the vehicles are moved)
  • Do not allow pictures to be taken of your driver’s license (for identity theft reasons –
    other driver only needs your name and contact info)
  • Take pictures of damages (be sure to get picture of other driver’s license plate)
  • Provide your insurance information to other driver
  • Record (make notes verbally or on paper) any information you can recall about what
    happened while fresh on your mind
  • Get contact information for any witness
  • Notify the insurance company as soon as possible.

If your property (home, apartment, rental property, personal property, etc.) is damaged:

  • Contact proper authorities (police, fire dept., etc.)
  • If applicable, attend to and address any related injuries (within your capabilities)
  • Do not move anyone seriously injured (as to not make them worse)
  • Take any reasonable and necessary measures to protect the property from additional
    damages (save all receipts of expenses)
  • Take inventory of what was lost
  • Take pictures
  • Do not discard or remove any damaged property
  • Record (make notes verbally or on paper) any information you can recall about what
    happened
  • Notify the insurance company as soon as possible)

If someone is hurt on your property, or because of your actions (non-auto related):

  • Contact proper authorities (police, fire dept., ambulance, etc.)
  • Attend to injuries (within your capabilities)
  • Do not move anyone seriously injured (as to not make them worse)
  • Do not admit fault under any circumstances
  • Record (make notes verbally or on paper) any information you can recall about what
    happened
  • Get contact information for any witnesses
  • Notify the insurance company as soon as possible.

Insurance Company Claim Departments (24 Hours/Day, 365 Days/Year)

Regular Auto Claims

Auto Glass Claims